About this policy
This policy explains how The Sports Hub Sunshine Coast ("the hub", "we", "us") collects, uses, stores and discloses personal information. We manage personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy covers the hub itself. Each business in the building is independent and has its own privacy practices. If you book or receive a service from a tenant, their policy applies.
What we collect
We collect the details you give us when you contact the hub, send an enquiry, or plan a visit. This can include your name, email address, phone number, organisation, dates of travel and the number of people in your group.
We also collect basic website usage data, such as pages visited and device type, through cookies and analytics tools.
How we use it
We use your information to reply to enquiries, coordinate team visits, leasing and accommodation requests, and to connect you with businesses in the building when you ask us to.
We do not sell your personal information. We only send marketing emails if you have opted in, and you can unsubscribe at any time.
Who we share it with
With your consent, we may pass your enquiry to a tenant or to Lake Kawana Accommodation so they can respond to you directly.
We may also share information with service providers who help us run the website and our email systems, or where the law requires it.
Cookies and analytics
Our website uses cookies to understand how people use the site and to improve it. You can turn cookies off in your browser settings, though some parts of the site may not work as intended.
Storage and security
We store personal information securely and take reasonable steps to protect it from misuse, loss and unauthorised access. We keep information only for as long as we need it, then delete or de-identify it.
Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it. Contact the hub team and we will respond within a reasonable time.
Questions and complaints
If you have a question or a complaint about how we have handled your information, please contact the hub on 1300 529 262. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.